Full Time

Retail Operations Manager: St. Edward High School

St. Edward High School

Retail Operations Manager

Position Description: The Retail Operations Manager defines and executes the visual and creative direction of the Green & Gold Shop—designing original merchandise, curating collections, and shaping a cohesive in-store experience. This role leads a $600,000+ annual retail operation, where strong design instincts and smart merchandising directly drive performance. With oversight of Eagle Concessions, the position also manages vendor relationships, staffing, and operations to ensure every retail touchpoint reflects the energy and excellence of the St. Edward brand. The Retail Ops Manager supports the school’s mission of forming young men in the Holy Cross tradition by creating a welcoming, service-oriented retail environment that reflects the values of faith, community, servant leadership and excellence.

Mission: St. Edward High School educates the hearts and minds of a diverse group of young men to have the competence to see and the courage to act as men of hope and faith for the transformation of the world. Goals: Saint Edward High School, an International Baccalaureate World School, encourages our students to become active, compassionate and lifelong learners with international awareness.

Responsibilities:

Curate and Manage Inventory: Select and maintain a fashion-forward assortment of apparel and gifts. Track sales data and market trends to inform buying decisions, ensuring a consistent, high-quality product offering aligned with the St. Edward brand. This position is also responsible for the inventory management of Eagle concessions.

Vendor & Supplier Relations: Build strong relationships with current vendors and collaborate with local artisans and new suppliers to develop exclusive merchandise. Utilize graphic design software to develop St. Edward-branded artwork in alignment with the school’s identity guidelines.

Internal School Orders: Serve as the primary point of contact for staff members ordering branded merchandise for their departments or events. Coordinate product needs, timelines, and branding guidelines to ensure consistency across initiatives.

Store Operations & Team Management: Oversee all aspects of daily store and concession operations, including scheduling, budgeting, inventory control, and financial reporting. Hire, train, and supervise part-time staff, student workers, and volunteers—ensuring they deliver excellent service and are proficient in store systems and product knowledge.

Customer Experience: Deliver exceptional in-store and online service to students, families, alumni, and visitors.

E-Commerce Oversight: Maintain the online store (Shopify), ensuring accurate listings, high-quality product photography, real-time inventory updates, and smooth online transactions.

Marketing & Promotions: Collaborate with other members of the marketing team to develop creative campaigns, promotions, and seasonal displays that drive traffic and sales. Submit promotional graphics and product features for social media and the school website. Identify opportunities for pop-up shops at athletic games, admissions events, and school-wide gatherings.

Visual Merchandising: Design engaging, themed product displays and retail layouts that enhance the in-store experience and reflect the school’s identity.

Qualifications:

• Bachelor’s degree in graphic design, fashion, marketing, communications, or a related field preferred
• 3+ years of experience in retail, ideally in a boutique or specialty environment
• Strong merchandising skills and a sharp eye for visual presentation
• Familiarity with design tools such as Canva, Adobe Illustrator, or Adobe InDesign is required
• Experience managing inventory, purchasing, and sales using Shopify, with the ability to track performance and generate reports
• Proven leadership skills with experience supervising and training staff
• Excellent communication, writing, and vendor negotiation abilities
• Highly organized, detail-oriented, and able to manage multiple priorities
• Friendly, enthusiastic, and customer-focused—with a passion for school spirit and style
• Willingness to work evenings and weekends for events and game-day sales

Range